Here is your updated FAQ, tailored to your exclusive focus on loose-leaf chai. This will help set clear expectations for your customers and highlight the quality of your products.
General
What is Gotchaii.com?
Gotchaii.com is your online destination for authentic, high-quality loose-leaf chai teas and related products. We offer a wide variety of traditional and contemporary chai blends, alongside tea-making accessories and curated gifts for the ultimate chai experience.
What makes your chai special?
We are passionate about providing a genuine chai experience. Our blends are crafted using carefully selected, high-quality loose-leaf teas and a rich assortment of aromatic spices. We honor traditional recipes while also exploring innovative new flavors to bring you the best of the chai world.
Do you have a physical store?
Currently, Gotchaii.com is an online-only retailer. This allows us to reach chai lovers all over the world.
Is the pricing on your website in US Dollars?
Our website may display placeholder pricing (e.g., $2,000.00). We are in the process of updating our system to reflect accurate local currency. Please proceed to checkout to view the final, correct pricing in your currency before completing your purchase.
Our Products
What types of chai do you offer?
We offer a diverse range of loose-leaf chai to suit every palate. Our selection includes:
- Classic Masala Chai: The timeless blend of black tea and warming spices.
- Specialty Blends: Unique flavor profiles featuring ingredients like ginger, cardamom, turmeric, and more.
- Green Chai: A lighter, antioxidant-rich take on traditional chai.
- Herbal Chai: Caffeine-free options for a soothing experience any time of day.
Do you only sell loose-leaf chai?
Yes! We exclusively offer loose-leaf chai. We believe this is the best way to experience the full, authentic flavor and aroma of our high-quality tea and spice blends. Using loose-leaf tea allows for a richer, more nuanced brew and is a more traditional way to enjoy chai. We also sell all the accessories you’ll need, like infusers and strainers!
What other products do you sell?
Beyond our chai blends, we offer a curated selection of:
- Tea Accessories: Including infusers, mugs, and traditional chai pots.
- Gourmet Ingredients: Such as specialty sweeteners and spice refills.
- Gifts & Samplers: Perfect for introducing a friend to the world of chai or for exploring our offerings.
Are your products organic?
We are committed to sourcing high-quality ingredients. While many of our products use organic ingredients, not all are certified organic. Please refer to the individual product descriptions for specific details.
Ordering and Payment
What payment methods do you accept?
We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express) and PayPal.
Can I modify or cancel my order after it has been placed?
We process orders quickly to ensure you receive your chai as soon as possible. If you need to modify or cancel an order, please contact us immediately at [your email address] or [your phone number]. We will do our best to accommodate your request if the order has not yet been shipped.
Do you offer gift cards?
Yes, we offer digital gift cards that can be sent directly to the recipient’s email address. They are the perfect way to share the gift of chai.
Shipping and Delivery
Where do you ship to?
We ship to a wide range of domestic and international locations. Shipping options and rates will be displayed at checkout based on your delivery address.
How much does shipping cost?
Shipping costs are calculated at checkout based on the weight of your order and your location. We occasionally offer promotional free shipping, so be sure to subscribe to our newsletter for updates.
How long will it take to receive my order?
Delivery times vary depending on your location. Estimated delivery times will be provided at checkout. You will receive a shipping confirmation email with a tracking number once your order has been dispatched.
About Chai
How do I brew the perfect cup of loose-leaf chai?
Brewing the perfect cup of chai is a delightful ritual. We recommend the following steps:
- Use one teaspoon of our loose-leaf chai blend per cup of water.
- Bring the water to a boil and then add the chai blend.
- Simmer for 3-5 minutes, allowing the flavors to infuse.
- Add milk and your preferred sweetener to taste, and continue to simmer for another 1-2 minutes.
- Strain and enjoy!
For more detailed instructions and alternative brewing methods, please visit our blog.
How much caffeine is in your chai?
The caffeine content in our chai varies depending on the type of tea used. Our black tea-based chais contain a moderate amount of caffeine, while our green tea chais have a lower caffeine content. Our herbal chais are naturally caffeine-free. Please check the product descriptions for specific information
